Privacy Policy
Last updated: March 12, 2026
1. Introduction
DesktopEpics ("we," "our," or "us") operates the desktopepics.com website and streaming platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
Account Information
- Email address (required for account creation)
- Full name (optional, for personalization)
- Authentication credentials (managed by Supabase Auth)
Payment Information
- Payment details are processed by Stripe and never stored on our servers
- We store a reference to your Stripe customer ID for subscription management
- Transaction history (plan type, amount, date) is retained for billing records
Viewing Data
- Watch progress (episode position, completion status) to resume playback
- Video playback analytics collected by Mux for quality of service
Automatically Collected Data
- Device type, browser, and operating system
- IP address and approximate location
- Pages visited and interaction patterns (via Vercel Analytics)
- Error reports (via Sentry) when something goes wrong
3. How We Use Your Information
- Provide, maintain, and improve the streaming service
- Process payments and manage subscriptions
- Send transactional emails (receipts, password resets, account notifications)
- Track watch progress so you can resume episodes
- Monitor and fix technical issues
- Prevent fraud and enforce our terms of service
4. Third-Party Services
We use the following third-party services to operate the platform:
Supabase
Database hosting, user authentication, and data storage. Your account data and watch history are stored in Supabase's infrastructure.
Stripe
Payment processing for subscriptions and season passes. Stripe handles all payment card data under their PCI-DSS compliance.
Mux
Video hosting, encoding, and delivery. Mux processes video playback data and may collect viewing analytics.
SendGrid
Transactional email delivery for account confirmations, password resets, and receipts.
DigitalOcean
Media storage (thumbnails, images, caption files) via DigitalOcean Spaces.
Vercel
Website hosting and analytics. Collects anonymized performance metrics.
Sentry
Error monitoring and performance tracking. Captures error reports to help us fix issues.
Cloudflare
DNS and CDN services. May process your IP address for security and performance.
5. Data Retention
We retain your account data for as long as your account is active. Watch progress is retained to provide a seamless viewing experience. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., billing records).
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Delete your account and associated data
- Export your data in a portable format
- Opt out of non-essential communications
To exercise any of these rights, contact us at film@desktopepics.com.
7. Security
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), signed video playback tokens, server-side entitlement checks, and Stripe PCI-DSS compliant payment processing. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
DesktopEpics is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this privacy policy, contact us at: film@desktopepics.com